The Wright Center for Women’s Health x Emerge

At the Wright Center for Women’s Health, we believe in nurturing a workplace culture that not only promotes professional excellence but also fosters a sense of satisfaction and well-being among our dedicated team. In our continuous pursuit of improvement, we recently conducted an internal survey to gauge the pulse of our staff and gain valuable insights into their experiences within the company.

This survey delves into various aspects of our organizational culture, aiming to celebrate our strengths and identify areas for enhancement. The candid feedback from our team members serves as a compass guiding us toward a workplace that not only meets their expectations but exceeds them—fostering a positive and supportive environment for all.

When asked what the pros were of working at the Wright Center for Women’s Health, the team ranked People as #1, followed by culture, advancement, and learning opportunities. The team felt the benefits provided were good and a large majority of the team indicated that they saw themselves staying at the Wright Center for Women’s Health for a very long time.

We also asked the team a few open-ended questions to allow for more candid feedback. You can view our team’s responses below; the darker the box, the more staff members who had a similar statement.

employee satisfaction survey

employee satisfaction survey

employee satisfaction survey

employee satisfaction survey

The positive work atmosphere we have cultivated at the Wright Center for Women’s Health has a direct impact on the caliber of patient care we provide. When our staff members genuinely love their work and their workplace, that passion translates into a higher quality of care for our patients. The enthusiasm and dedication of our team create a ripple effect, ensuring that each patient receives not only medical expertise but also a compassionate and supportive environment that contributes to their overall well-being.

Help Us Welcome Madiha to the Team!

Madiha HasanHi! My name is Madiha Hasan, and I am currently an undergraduate student at Benedictine University majoring in health science. My previous experience in the healthcare field includes volunteering at the hospital and working as a pharmacy technician. Upon graduating next year, I plan to apply to Physician Assistant programs. In my free time, I enjoy baking, hiking, and spending time with friends and family. Compassion and diligence are traits that are incredibly essential in a clinical setting, and I admire how The Wright Center has implemented these values in their mission to provide exceptional care to guests. I am so grateful to be able to learn from our providers as a medical intern, and am excited for a bright future here!

Help Us Welcome Soha to the Team!

Soha KhanHi! My name is Soha Khan and I am a pre-physician assistant student. I completed my bachelors in health science at Benedictine University and I am currently completing my masters in integrative physiology at Benedictine University as well.

As I am on my journey to become a PA, I hope to gain a better understanding of health care and patient care. I believe The Wright Center is a great place to learn exquisite patient care and I am very eager to learn everything this office has to offer!

Enhancing Billing Transparency: Our Journey to Eliminate Negative Billing Perceptions

At The Wright Center, we understand the importance of transparency when it comes to billing processes. We take pride in providing top-notch healthcare services to our guests, and part of that commitment involves ensuring that our billing practices are clear, accurate, and user-friendly. In this blog post, we’ll walk you through the steps we’ve taken to create more transparency around our billing processes and address negative billing perceptions.

Step 1: Partnering with Rivet

Our journey toward billing transparency began with thorough research and vetting of various companies specializing in creating accurate estimates for our guests. After careful consideration, we entered into a contract with Rivet, a trusted software company that integrates seamlessly into our practice management system. This partnership marked the first step toward improving our billing practices.

Step 2: Template Development

Creating transparent and accurate estimates required meticulous attention to detail. We embarked on a months-long journey of collaboration with Rivet to develop templates that would efficiently generate estimates for our guests. This process involved customizing templates for various services, including labs, to ensure accuracy in our estimates.

Step 3: Beta Phase and Testing

Before rolling out our new billing process to all guests, we conducted a beta phase to fine-tune the system. During this phase, we trialed the estimates with various insurance carriers, carefully analyzing reimbursements and patient responsibilities to verify their accuracy.

Step 4: Data Analysis

Our dedicated billing manager played a pivotal role in analyzing a significant number of estimates across all carriers 30-60 days after the beta phase. This analysis allowed us to identify any areas that needed improvement and determine our next steps.

Step 5: Personalized Communication

To enhance guest satisfaction and understanding of our billing process, we implemented personalized communication. We started sending personalized estimates to all new guests via email. Additionally, Joe Green personally contacted new guests to discuss their insurance policies, deductibles, copayments, and the estimate for their visit. This personalized approach helped guests feel more engaged in the billing process and gave them the opportunity to ask questions.

Step 6: Expanding Transparency

As our efforts yielded positive results, we expanded our transparent billing practices. Starting from May 1, 2023, we began sending estimates to annual check-ups with our providers. To make the process even more convenient for our guests, we implemented an SMS feature for sending estimates, effective from August 1, 2023 encompassing all appointments scheduled.

Step 7: Ongoing Optimization

We are committed to continuously improving our billing process. Currently, we are in the process of training our front-of-house guest concierges to ensure that our guests receive consistent and transparent billing information. We will continue to leverage data-driven insights to make better decisions and further enhance guest satisfaction.

Creating transparency around our billing processes has been a journey of dedication and collaboration. At The Wright Center, we believe that open and accurate communication is essential for building trust with our guests. Our commitment to providing transparent billing estimates and personalized assistance has allowed us to address negative billing reviews and improve the overall guest experience. We look forward to continually optimizing our billing process to better serve our valued guests.

Help Us Welcome Jacky to the Team!

Hello! My name is Jacqueline Alcantara, and I am a Pre-Physician Assistant student. I earned my bachelor’s degree in Health Science and minored in Medical Spanish and Chemistry at Benedictine University. I am also a certified nursing assistant and phlebotomist with over two years of experience working in healthcare.

I am very thankful for the opportunity to work as a Clinical Provider Partner Intern at The Wright Center. I believe it is important to have more female providers, especially women of color, in women’s health and any specialty. I am excited to learn more about women’s health and look forward to learning from the physician assistants and other providers!

Jacky Alcantara

What Patients Should Know About the Liletta IUD

Intrauterine devices, abbreviated as IUDs, have been growing more and more popular among American women over the last few years. Liletta is both highly effective and lasts for 3-5 years, making it an excellent option for those considering a long-lasting form of birth control!

Of course, before you run in to your OBGYN’s office to get this IUD, there are a few other key points that you should know about Liletta.

Continue reading “What Patients Should Know About the Liletta IUD”

Help Us Welcome Samantha to the Team!

I have many passions in life and the main reason why I’m so excited to be a part of The Wright Center team is because one of those passions is Women’s Health!
I went into Sonography school knowing I wanted to specialize in Women’s Health. There is nothing more empowering to me than women supporting women and my goal is to provide the best care I can possibly give to the guests here at The Wright Center!
My other passions include spending time with family, friends & mini golden doodle; planning an epic wedding with my fiance; traveling; painting… and so much more!

If you ever lose me, I’m somewhere tropical laying on the beach!

samantha headshot

Re-Grand Opening Event at The Wright Center

The highly anticipated re-grand opening event of The Wright Center was an extraordinary celebration of medical excellence and compassionate care. We loved showing our guests, community leaders, friends and family our new facility, highlighting the cutting-edge technology and the guest-centered design that sets The Wright Center apart. As guests mingled, the air was filled with an atmosphere of optimism, as our practice reaffirmed its commitment to providing comprehensive women’s health services. With heartfelt speeches, a ribbon-cutting ceremony, and a palpable sense of unity, the event captured the essence of The Wright Center’s unwavering dedication to women’s health and marked the beginning of a new era for us.

dr. wright holding a baby and smiling

dr. wright cutting the ribbon

dr. wright standing with her arms crossed

dr. wright and friends standing together smiling

dr. wright and staff group photo

 

 

 

 

 

 

Facebook

Instagram

YouTube

Appointment Request