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COVID-19 Frequently Asked Questions Answered!

As you might imagine, our office has been getting a lot of questions about the current COVID-19 pandemic. Most of them are being directed to our Front Desk staff and a member of that team, Amanda (pictured above on the left), has taken the time to answer some of them in this blog.

The questions range from simple ones to some that are a little more complicated. So, over the next week or so we’re going to answer the ones that have come up the most often to help our guests feel safe and secure.

1. Are you keeping normal hours?

Yes. View our regular office hours here.

2. What measures are you taking for guest and employee safety?

We are taking numerous steps to ensure the safety of not only our guests but of our entire staff. These include:

  • Now offering telehealth services to our guests. Click here to discover more.
  • Practicing social distancing to the best of our ability while still servicing those in need.
  • Limiting the number of staff that we have in the office at any one time.
  • Rotating paid time off to help limit the number of people in the office.
  • Team members who are able to work from home are doing so.
  • We have suspended most, if not all in-person gatherings and are meeting virtually when possible.
  • Anyone with possible exposure to or symptoms consistent with COVID-19 are being told to not come to the office and call to let us know.
  • Outfitting ourselves with appropriate personal protective equipment
  • Taking guest temperature with a laser thermometer outside our front door and conducting quick pre-health screenings before entry into the office.
  • Extra vigilance with cleaning after each guest, paying extra attention to high touch areas such as doors, doorknobs, countertops and faucet handles.

3. Have members of the staff been tested for COVID-19?

All members of the staff are being tested on a consistent and rotating basis.

4. Are many guests canceling appointments or moving them to later dates?

We are actually encouraging telehealth visits with our providers as we prefer to stay on top of our guest’s conditions and health. We are also conducting pre-health screenings the day before appointments and as guests enter the facility.

5. Do guests still use the waiting area? 

No, our parking lot now acts as our waiting area. We will contact you when it’s your time to come into the office.

6. Do you have someone on staff who is an expert in COVID health issues?

yes. Dr. West is a member of the Chicago COVID Task Force and is ensuring that we are always adhering to all CDC COVID guidelines.

Please reach out to us at 630-687-9595 or complete our contact form if you any further questions. We are eager and grateful to be able to work together with you to provide a safe environment for all, and we’ll be posting for questions and answers later this week. So, be on the look-out!

On behalf of the entire team at The Wright Center for Women’s Health, we wish you and your family good health and continued well-being.

Stay safe

The Wright Center Team

Supplements

Did you know that The Wright Center for Women’s Health offers supplements that are available for our guests? We have a variety of different supplements available for purchase:
DIM SGS+
Multi-Strain Probiotics
ADK 5 & 10
Methyl Factors+
Arterosil HP
Omega 3 + CoQ10
Iodine+
Curcumin-SF
Each week we will be posting about one of these unique supplements! If you are interested in purchasing any of these click here or call the office today. We can also mail them to you!

How We’ll Keep You Updated During the COVID-19 Pandemic

To Our Guests,

Thank you for your patience while we navigate through the necessary changes that have been forced upon us from the current pandemic caused by COVID-19.

From Day 1 my email has been inundated with emails from dozens of emails from businesses telling me how they’re handling COVID-19. Our affiliated hospitals send daily, and often multiple times a day, updates on what they are doing. This made me think that this is something we should be doing, as well.

Our guests need to know more, but we just didn’t have the manpower. Now, this particular post isn’t really telling you about how we’re dealing with it but how we plan to get you the info (scroll down to previous posts to see what we’re doing). NO, this is the story of how we plan to be better and more consistent at getting this information to you.

So for the past few days, Chas and I have investigated and interviewed well over a dozen different marketing firms who could help us with this endeavor. The selection ran the gamut from a one-person operation operating out of his studio apartment (literally we could see his entire apartment, bed, bathroom and all on the zoom call) to highly sophisticated large corporations who had teams in 38 states.

The firm we chose is called Idea Marketing Group, which is located in nearby Yorkville. They had 3 of their team members join us for an online meeting. Their Marketing Director Bill Skowronski seemed to be running the show. He asked what we were looking for and in my true long-winded form, I tried to list all the many things that we do and how we’re fighting COVID, how this practice got started, my life story, blah blah blah.

Then he had to pin me down. So, he asked, If you had to boil it down to one thing that sets you apart that is the main thing you do, what would that be? What a great question. I think the same thing popped into both Chas and my head at the same time. This time Chas took the lead.

Chas said, “Personalized Luxury Healthcare.” I nodded emphatically thinking yep EXACTLY! Chas went on to tell a story about how he had just left a room of a pregnant woman and her husband who had called several offices and due to the coronavirus pandemic, no one would let her husband come into the visit with her. They had called many offices.

The husband was a physician and moving away to New York for residency soon. They really had no risk factors and he wanted to see the baby. We are limiting the number of guests in our office, limiting schedules and working with a skeleton crew, but we realized that we must look at each guest and situation individually. So, because the husband was leaving town and wanted to see the baby we secured all the appropriate PPE and our team made it happen.

This is where Bill got me. He revealed that he and his wife had a two-week old baby at home and he can really relate to that. After they went through infertility and tried for years, he now has to sit in the car while his wife and baby visit the doctor at a time when he wants to be them, and I’m sure they with him. He appreciated that we saw the need and adjusted accordingly.

No overly done graphs, no pre-done slide presentation, no market analysis and one size fit all packages. Just the ability to relate. I knew this was a good fit.

So, there you go. We have started this relationship with a group that’s like us. I’m proud of our search and our find. A group that is not a volume-based business. They know it’s about quality. They heard us when we said we need our guests to know what we’re doing to keep them and our team safe. This is how we plan to keep you all in the know. Thanks for reading.

Sincerely,

Dr. Wright, The Wright Center Team, including Idea Marketing Group

NT Certification by NTQR Program

 The Wright Center for Women’s Health aspires to provide the best possible obstetrical care to its guests. Ambereen, one of our experienced Sonographers, got her NT certification in February 2020 by NTQR program which the only epidemiologic quality monitoring program based in the US!

Now Offering Telehealth Visits!

We are excited to announce that we are now offering telehealth services to our guests. In light of the COVID-19 pandemic, having a visit from the comfort of your home is the best way to provide treatment and keep you safe.  Our providers will do a consultation via phone call and bill the visit to your medical insurance, just like a standard in-person visit to our office. Click here or call our office at 630-687-9595 to schedule your in office appointment or telehealth visit!

The Wright Center 5 Core Values

 

Chas Manning our Integrator/Chief Operating Officer sent the following letter to our team embracing our 5 values during this pandemic. 

“If you don’t stick to your values when they are being tested, they’re not values: they’re hobbies.” – Jon Stewart  

In reflecting on our values of Growth, Hospitality, Entrepreneurial, Extreme Attention to Detail, and Llama Unicorn, it becomes clear that now, more than ever, we need to be living these values every day. They are not hobbies. They are who we are. 

Despite the storm we are weathering, our guests rely on us to remain a strong guidepost in this time of uncertainty and to grow in knowledge, understanding, and offerings in order to continue providing them with the exceptional care they require. 

With restaurants closing and orders to shelter in place, we may be the only smile a guest sees or the only cheerful voice they get to interact with on the phone. Continue to exude hospitality and ensure our guests feel safe and comfortable in our hands. 

In times of difficulty, we need to adapt and change while also retaining ownership and responsibility in continuing to provide excellent service to our guests, vendors, partners, and each other. We are an entrepreneurial organization. Our ability to spin up telemedicine in 2 days proves that. Our flexibility in adjusting our business and the team-wide devotion to this practice and our success exudes ownership. 

As individuals and a team we are keeping our finger on the pulse of this pandemic. The constant vigilance, extreme attention to detail, and adherence to guidelines, recommendations, and updates from health departments and other organizations has been amazing to see. We are all sharing the most up to date information with each other and our guests. The ability to settle a guests fears and combat misinformation sets us apart.

In our drive to grow, adapt, serve, and survive where others cannot lies our core value of Llama Unicorn. No other practice can do what we do as well as we do it. Others have tried. We have succeeded and will continue to do so. We go the extra mile. Not stopping at acceptable, we strive for excellence. We do more and have more to offer than anyone else. Continue being Llama Unicorns, shining light in the darkness and brightening the day of everyone you interact with. 

As always, your leadership team is here for you. If anyone has needs, concerns, or questions, please come to us. At every meeting we start with Wins for a reason, but that doesn’t mean we cannot share our fears or losses. 

I’ll close with another quote – a sweedish proverb I reference often. “Misery shared is halved. Joy shared is doubled.”

 

Thank you,

 

Chas

ISCG World Congress & COVID-19

Dr. Wright has recently returned from Fort Lauderdale, Florida where she attended the ISCG International Society of Cosmetogynecology Cosmetic Gyn World Congress. She is very thankful for her time there and learning about all the latest technology and up to date care enhancing options that we get to provide. We are anxious to get started on these cutting edge technologies and would love to talk about the latest and greatest in this blog but of course there is a much more pressing issue amongst us.

Please be assured that The Wright Center is closely following the outbreak in relation to our guests, employees, their families and communities. We continue to review guidance from the Centers for Disease Control (CDC) and the World Health Organization (WHO) as well as our local governments and hospital health systems recommendations. We have been quite vigilant in our attempts to keep our office a “safe zone” as we are currently remaining open as we closely monitor the detection and spread of COVID-19. We would like to share with you some of the many precautions we have implemented and plan to implement as this pandemic continues to unfold:

  • We are practicing social distancing to the best of our ability while still servicing those in need.
  • We are limiting the number of staff that we have in the office at any one time.
  • Our team is rotating with taking paid time off to help limit the number of people in the office.
  • Those team members who are able to work from home are doing so.
  • We have suspended most, if not all in person gatherings and are meeting virtually when possible.
  • We are working to implement Telemedicine to perform virtual consultations and triaging by phone when needed.
  • All those with possible exposure to or symptoms consistent with COVID-19 are being told to not come to the office and call to let us know.
  • We are outfitting ourselves with appropriate personal protective equipment for employees and guests.
  • We will now take a temperature with all vitals on all guests.
  • We pride ourselves on the cleanliness of our office. Now we have been extra vigilant with cleaning after each guest paying extra attention to high touch areas such as doors, door knobs, counter tops and faucet handles.
  • Our Leadership Team has daily remote meetings to stay on top of the latest events and implementations to all stay on the same page to ultimately keep you, our team, families and community safe.

As this situation rapidly evolves, we will continue to monitor the spread of COVID-19 and notify you if there is any further change in our operations that could affect how we may serve you.

At this time, our team is still readily available to answer any questions, comments, concerns and definitely open to suggestions. Please reach out to us at 630-687-9595 or online. We are eager and grateful to be able to work together with you to provide a safe environment for all.

On behalf of the entire team at The Wright Center for Women’s Health, we wish you and your family good health and continued well-being.

Stay Safe

 

The Wright Center for Women’s Health

Exceptional Staff Member of the Month!

Our Exceptional Staff Member of the month is Meghann! We asked the staff, “What is something that stands out about Meghann?” Here is what the staff said:

·         Meghann’s laugh is contagious!

·         She is fun to work with and always makes me laugh!

·         She is great to work with and very thorough. Her vocabulary is also unique!

·         Meghann goes above and beyond for all of her patients and she is a great resource for the rest of the staff.

·         She has a happy spirit & she makes me smile!

·         She is very fun to have around

·         She is very thorough and willing to address all guests concerns.

·         She is thorough, enthusiastic, engaged, generous and smart!

The Wright Center for Women’s Health Remains Open

The Wright Center for Women’s Health remains open as we closely monitor the detection and spread of Coronavirus-19. We will continue assisting our guests and maintaining our high standard of care and hygiene. We continue to monitor the information given by the Centers for Disease Control and Prevention (CDC), and continue to follow the guidelines provided for infection precautions. 

There is no need to cancel appointments. If you present with symptoms such as fever, coughing, or difficulty breathing, we do ask you to stay home. Any questions or concerns regarding possible symptoms, fear of having the virus, or believing you may have been exposed to the virus – contact us by clicking here or at (630) 687-9595.

Call Us At (630) 687-9595

COVID-19 Updates

The Wright Center for Women’s Health remains open as we closely monitor the detection and spread of Coronavirus-19. There is no need to cancel your appointment unless you are sick with fever, cough, or having trouble breathing. If you are sick with these symptoms, please do not come to the office and call us to let us know at (630) 687-9595. If you have reason to think you might have been exposed to Coronavirus, do not come to the office – please contact us at (630) 687-9595. Please click here for more information.

The Wright Center OBGYN