Chas Manning our Integrator/Chief Operating Officer sent the following letter to our team embracing our 5 values during this pandemic.
“If you don’t stick to your values when they are being tested, they’re not values: they’re hobbies.” – Jon Stewart
In reflecting on our values of Growth, Hospitality, Entrepreneurial, Extreme Attention to Detail, and Llama Unicorn, it becomes clear that now, more than ever, we need to be living these values every day. They are not hobbies. They are who we are.
Despite the storm we are weathering, our guests rely on us to remain a strong guidepost in this time of uncertainty and to grow in knowledge, understanding, and offerings in order to continue providing them with the exceptional care they require.
With restaurants closing and orders to shelter in place, we may be the only smile a guest sees or the only cheerful voice they get to interact with on the phone. Continue to exude hospitality and ensure our guests feel safe and comfortable in our hands.
In times of difficulty, we need to adapt and change while also retaining ownership and responsibility in continuing to provide excellent service to our guests, vendors, partners, and each other. We are an entrepreneurial organization. Our ability to spin up telemedicine in 2 days proves that. Our flexibility in adjusting our business and the team-wide devotion to this practice and our success exudes ownership.
As individuals and a team we are keeping our finger on the pulse of this pandemic. The constant vigilance, extreme attention to detail, and adherence to guidelines, recommendations, and updates from health departments and other organizations has been amazing to see. We are all sharing the most up to date information with each other and our guests. The ability to settle a guests fears and combat misinformation sets us apart.
In our drive to grow, adapt, serve, and survive where others cannot lies our core value of Llama Unicorn. No other practice can do what we do as well as we do it. Others have tried. We have succeeded and will continue to do so. We go the extra mile. Not stopping at acceptable, we strive for excellence. We do more and have more to offer than anyone else. Continue being Llama Unicorns, shining light in the darkness and brightening the day of everyone you interact with.
As always, your leadership team is here for you. If anyone has needs, concerns, or questions, please come to us. At every meeting we start with Wins for a reason, but that doesn’t mean we cannot share our fears or losses.
I’ll close with another quote – a sweedish proverb I reference often. “Misery shared is halved. Joy shared is doubled.”
Thank you,
Chas