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Enhancing Billing Transparency: Our Journey to Eliminate Negative Billing Perceptions

At The Wright Center, we understand the importance of transparency when it comes to billing processes. We take pride in providing top-notch healthcare services to our guests, and part of that commitment involves ensuring that our billing practices are clear, accurate, and user-friendly. In this blog post, we’ll walk you through the steps we’ve taken to create more transparency around our billing processes and address negative billing perceptions.

Step 1: Partnering with Rivet

Our journey toward billing transparency began with thorough research and vetting of various companies specializing in creating accurate estimates for our guests. After careful consideration, we entered into a contract with Rivet, a trusted software company that integrates seamlessly into our practice management system. This partnership marked the first step toward improving our billing practices.

Step 2: Template Development

Creating transparent and accurate estimates required meticulous attention to detail. We embarked on a months-long journey of collaboration with Rivet to develop templates that would efficiently generate estimates for our guests. This process involved customizing templates for various services, including labs, to ensure accuracy in our estimates.

Step 3: Beta Phase and Testing

Before rolling out our new billing process to all guests, we conducted a beta phase to fine-tune the system. During this phase, we trialed the estimates with various insurance carriers, carefully analyzing reimbursements and patient responsibilities to verify their accuracy.

Step 4: Data Analysis

Our dedicated billing manager played a pivotal role in analyzing a significant number of estimates across all carriers 30-60 days after the beta phase. This analysis allowed us to identify any areas that needed improvement and determine our next steps.

Step 5: Personalized Communication

To enhance guest satisfaction and understanding of our billing process, we implemented personalized communication. We started sending personalized estimates to all new guests via email. Additionally, Joe Green personally contacted new guests to discuss their insurance policies, deductibles, copayments, and the estimate for their visit. This personalized approach helped guests feel more engaged in the billing process and gave them the opportunity to ask questions.

Step 6: Expanding Transparency

As our efforts yielded positive results, we expanded our transparent billing practices. Starting from May 1, 2023, we began sending estimates to annual check-ups with our providers. To make the process even more convenient for our guests, we implemented an SMS feature for sending estimates, effective from August 1, 2023 encompassing all appointments scheduled.

Step 7: Ongoing Optimization

We are committed to continuously improving our billing process. Currently, we are in the process of training our front-of-house guest concierges to ensure that our guests receive consistent and transparent billing information. We will continue to leverage data-driven insights to make better decisions and further enhance guest satisfaction.

Creating transparency around our billing processes has been a journey of dedication and collaboration. At The Wright Center, we believe that open and accurate communication is essential for building trust with our guests. Our commitment to providing transparent billing estimates and personalized assistance has allowed us to address negative billing reviews and improve the overall guest experience. We look forward to continually optimizing our billing process to better serve our valued guests.

Help Us Welcome Jacky to the Team!

Hello! My name is Jacqueline Alcantara, and I am a Pre-Physician Assistant student. I earned my bachelor’s degree in Health Science and minored in Medical Spanish and Chemistry at Benedictine University. I am also a certified nursing assistant and phlebotomist with over two years of experience working in healthcare.

I am very thankful for the opportunity to work as a Clinical Provider Partner Intern at The Wright Center. I believe it is important to have more female providers, especially women of color, in women’s health and any specialty. I am excited to learn more about women’s health and look forward to learning from the physician assistants and other providers!

Jacky Alcantara

What Patients Should Know About the Liletta IUD

Intrauterine devices, abbreviated as IUDs, have been growing more and more popular among American women over the last few years. Liletta is both highly effective and lasts for 3-5 years, making it an excellent option for those considering a long-lasting form of birth control!

Of course, before you run in to your OBGYN’s office to get this IUD, there are a few other key points that you should know about Liletta.

Continue reading “What Patients Should Know About the Liletta IUD”

Help Us Welcome Samantha to the Team!

I have many passions in life and the main reason why I’m so excited to be a part of The Wright Center team is because one of those passions is Women’s Health!
I went into Sonography school knowing I wanted to specialize in Women’s Health. There is nothing more empowering to me than women supporting women and my goal is to provide the best care I can possibly give to the guests here at The Wright Center!
My other passions include spending time with family, friends & mini golden doodle; planning an epic wedding with my fiance; traveling; painting… and so much more!

If you ever lose me, I’m somewhere tropical laying on the beach!

samantha headshot

Re-Grand Opening Event at The Wright Center

The highly anticipated re-grand opening event of The Wright Center was an extraordinary celebration of medical excellence and compassionate care. We loved showing our guests, community leaders, friends and family our new facility, highlighting the cutting-edge technology and the guest-centered design that sets The Wright Center apart. As guests mingled, the air was filled with an atmosphere of optimism, as our practice reaffirmed its commitment to providing comprehensive women’s health services. With heartfelt speeches, a ribbon-cutting ceremony, and a palpable sense of unity, the event captured the essence of The Wright Center’s unwavering dedication to women’s health and marked the beginning of a new era for us.

dr. wright holding a baby and smiling

dr. wright cutting the ribbon

dr. wright standing with her arms crossed

dr. wright and friends standing together smiling

dr. wright and staff group photo

 

 

 

 

 

 

TWC Achieved Legacy Status With BioTE

The Wright Center for Women’s Health proudly celebrates a historic milestone as we achieved legacy status with BioTE. After years of providing exceptional care to women in the Naperville area and innovative Hormone Replacement treatment via BioTe, this accomplishment is exciting for our practice.

With state-of-the-art facilities, a patient-centric approach, and a legacy built on trust and excellence, The Wright OBGYN continues to elevate the standard of women’s healthcare. To learn more about BioTE and Hormone Replacement treatment options, contact our office.

 

 

biote legacy partner

Welcome Yolanda Chenoweth, FNP-BC!

Yolanda Chenoweth, FNP-BC

I am a Board Certified Bilingual English/Spanish Nurse Practitioner. I earned my BSN at Aurora University and my MSN with a focus on FNP at Olivet Nazarene University. I have 8+ years of nursing experience within women’s health including Labor & Delivery, Postpartum, and OB/GYN outpatient care.

I strive to provide complete and compassionate care for women of all ages with the goal of normalizing conversations on all aspects of women’s health. My passion lies in contraceptive management, hormone balancing, healthy aging and weight loss. I am passionate about empowering women to make their own informed decisions.

Outside of work, I love to spend time with my family and traveling.

Aesthetic Market Evolution Conference

Dr. Wright recently took a trip to Miami for a conference! See a snippet of all 3 days. We are always growing and learning at The Wright Center!

Day 1: Dr. Wright is in Miami at an Aesthetic Market Evolution conference learning to meet the changing patient needs with technology, injectables and combination treatments.

Day 2: Dr Wright with her friends Drs Furlong and Rodriguez taking a selfie instead of paying attention at the cosmetic conference.

Day 3: Dr Wright travelled to Miami to learn even more about non-invasive and minimally invasive technologies to generate long-term success for our guests.

Dr Wright and the Inmode machine

Drs Wright, Furlong, and Rodriguez

Dr. Wright standing and smiling

Dr. Wright and a large sign that says "Inmode"

 

The Wright Center is Growing!

At The Wright Center for Women’s Health, we strive to exceed expectations. Our staff goes above and beyond to ensure that your visit leaves you feeling confident in the care you received. We are always growing and doing what it takes to inspire a positive change within our staff and the guests visiting our office. We set ambitious goals and work as long and as hard as necessary to achieve them. We follow the mantra “Change is inevitable, Growth is Optional” which encourages us to constantly change and improve our practice.

To continue meeting the individual needs of the guests we see at The Wright Center for Women’s Health, we have expanded our office to create a warm and welcoming environment from the beginning of your visit to the end. As a service-oriented business, we pride ourselves on creating an environment that feels like home so that your needs are anticipated and met.

For an unmatched comprehensive healthcare experience, please call (630) 687-9595 to schedule your personalized luxury healthcare appointment at The Wright Center for Women’s Health. Visit our office to see what changes we’ve made to expand our exam and common rooms.

The Wright Center Front Enterance

The Wright Center Common Area

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